Terms and Conditions

Cancellation Policy

We understand the general reluctance to book travel in the current climate which is why we have amended our short term cancellation policy

If your travel is affected by COVID-19 restrictions, the following policy applies

We will automatically refund any deposit that you might have paid. We can also change your stay to a later date if you would prefer.

No shows will be charged the full amount of the booking

If your travel is unaffected by COVID-19 restrictions, our standard cancellation policy applies

If a reservation is cancelled outside 30 days of arrival this will incur an administration fee of $125.

If a reservation is cancelled within 30 days of the arrival date the full amount of the booking will be charged.

In the event of a "no show" the full amount of the booking will be charged.

We recommend all guests have travel insurance in case of an unexpected cancellation. 

 

Check In and Check Out

Check in time is from 3pm

Check out time is 11am

We are more than happy to store luggage should you arrive before or depart after these times

 

Additional

Unfortunately, Lakestone Lodge cannot accommodate children aged 12 years and under unless the lodge has been exclusively booked

Maximum occupancy in a room is 2 adults

GST: rates include NZ GST of 15%