See below for some of our frequently asked questions
For bookings made directly with Lakestone Lodge:
Cancellation within 365 days of arrival date: 10% forfeit of the total booking price
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price
Bookings made through a 3rd party (eg Travel Agent, Booking.com, Expedia etc), their cancellation policy will apply (which will normally be worse than booking directly).
New Zealand and Australian Travelers:
If you can not make it to Lakestone Lodge due to NZ or Australian Covid-19 government restrictions we will reschedule at no charge or fully refund any deposit paid.
No shows will be charged the full amount of the booking.
Shuttles are available on request either as transportation to/from the lodge, along the Alps2Ocean cycleway, to local attractions and other towns. Airport transfers can also be arranged.
The shuttle prices each way for 2 passengers are below:
To Lake Tekapo: $70
To Mt Cook: $130
To Twizel: $35
To Ohau: $130
To Christchurch: $700
To Queenstown: $450
An additional charge of $10 per bike or $20 per Ebike is added to the trips above if bike shuttles are required.
Check in is from 3pm and check out is 11am.
You are welcome to enjoy any drinks you have brought with you in the lounge or your guest room. During dinner service if you bring wine to the table there is a $15 corkage fee.
All of our Lodge room types have uninterrupted view of Lake Pukaki and Aoraki / Mt Cook, private courtyards and baths under big view windows. All rooms have separate showers.
The Lake View Suite is larger than the Super King room and has a Californian king bed. It has windows on 2 sides of the room, a double vanity in the bathroom and its own fridge and tea and coffee making facilities. The super king rooms have a shared fridge and tea and coffee making facilities (complimentary barista coffee is available at anytime between 8am and 9pm).
Lakestone Lodge is a 5 star boutique serviced accommodation. All rooms have uninterrupted views of Lake Pukaki and Aoraki / Mt Cook. Breakfast is included in the lodge rate with additional meals also available. Guests have access to all of the facilities of lodge, guest rooms will be serviced each day and there will be service staff around to answer questions and cater to any requirements. Lakestone Lodge is for people aged 13 and over.
Lakestone Apartments are for those looking for more independence. It has a self check-in, fully functional kitchen, children are welcome. There are views of the lake and mountains but these are restricted. There is the option to have catering from the lodge in the apartments and if there is space and everyone is over 13 then apartment guests may dine in the lodge.
Lakestone Lodge is for guests aged 13 and over only.
However children are welcome with exclusive use bookings or in the Lakestone Apartment.
Yes, you can charge your phone, tablet, camera or use other power consuming devices at any time (please let Mike know if you are going to be using over 1000w for more than 30minutes), although ideally this is done when the sun is shining. We are completely off grid and generate all our power from the sun. At night the power comes from our battery bank, in certain times of heavy use or not much sun one of our back up generators might kick in automatically and power the lodge and charge the batteries. This is all seamless and happens in the back ground and the only thing you may notice is a slight flicker in the LED lights. All our power is 240v and we have standard NZ power sockets located beside all beds and in bathrooms.
Yes, you can charge your electric bike - ideally this is done during the day when the sun is shining. We are completely off grid and generate all our power from the sun. At night the power comes from our battery bank, in certain times of heavy use or not much sun one of our back up diesel generators might kick in automatically to power the lodge and charge the batteries. This is all seamless and happens in the back ground and the only thing you may notice is a slight flicker in the LED lights. For many obvious reasons we try and avoid having to use the generators and any help from the guests is appreciated.
Yes - at certain times through a 240v 10amp power point located near the main entrance to the lodge (no charge cables provided). We are completely off grid and generate our power from the sun, we normally have excess solar power in the afternoons from 1pm until 5pm on a sunny day. After that you might be sucking out of the Lodge batteries to charge your car battery and we may need to run the generator (which kind of defeats the purpose of an electric car) and there would be a charge for this power.
We recommend you recharge your electric car in Twizel whilst enjoying the local cafe's or Jakes Hardware (trust me - worth a look).
The lodge room rate includes accommodation for up to 2 guests and a complimentary cooked and continental breakfast.
The Apartment rate includes accommodation for up to 2 guests.
No we purposefully chose not to install tvs in the guest rooms to give people time to enjoy the scenery outside. We do have a media room for guests to enjoy a full screen tv and surround sound. Tablets are also available on request.
The Lakestone Apartments have a smart TV in the lounge with Sky Movies and Sky Sport.
We had an incredible stay at Lakestone Lodge for our elopement in October! We were blown away by the thoughtful touches and attention to detail throughout our entire stay. Stunning rooms and views! Delicious food! We couldn't have asked for a better location and experience. Thank you so...
From the moment we arrived till the follow up visit to pick up our bikes that had graciously been looked after while we shot up to Christchurch, the service and hospitality was amazing. Mike met us and with his staff quietly looked after our every need. Food was delicious and very well...
The minute the gate opened and we drove up the Lakestone driveway, we instantly felt the stresses of work disappear. We couldn’t have chosen a better place to start our holiday. Our room was breathtaking. The Lodge itself ticks all the boxes. But the thing that stands out here is the...
We have stayed here a few times now, and it still exceeds expectations each time. The location of course is one of the most special places in all of NZ. The quality of the rooms and little design touches are special highlights. And then to top it all the welcoming and friendly service...
A stay at Lakestone Lodge was our reward for the grind of 2020. The accommodation and food were superb, and the hosts were friendly, attentive and well informed. The star of the show is the location – the lodge discreetly tucked away on a ridge above the road, away from other travellers...
As soon as you walk through the doors of Lakestone lodge it becomes a haven of relaxation. Mike and Anna and their team are so welcoming and friendly ensuring they care for your every need. The lodge and rooms are stunning and oh so comfortable, the food is divine and our massages were the best...
We throughly enjoyed our stay. What amazing views, waking up to see Mt Cook painted in soft pinks at dawn was truly special. We had a delicious meal, equivalent to any in an upmarket restaurant. Staff were attentive, but unobtrusive. Furniture and layout high quality. I’d love to...
Fiona T, Auckland
A group of tired cyclists arrive wet and cold. We are met by a very charming host, Mike, and shown to our lovely rooms, with beautiful views over turquoise Lake Pukaki. A rabbit runs by, pursued by a cat. There is tea and coffee, cupcakes, biscotti and fruit. Cocktails in the lounge are followed...
AucklandTraveller, Christchurch, New Zealand