FAQs

As a small business, any cancellations greatly affect our operations and we ask you to be aware of this when you book.

Individual room bookings: made directly with Lakestone Lodge:
Cancellation within 48 hours of booking being made: no charge (deposit refunded).
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price
Cancellation at any other time: 10% forfeit of the total booking price

Exclusive Use Bookings: For any cancellation of bookings for the full lodge:
Cancellation within 48 hours of booking being made: no charge (deposit refunded).
Cancellation within 30 days of arrival date: 50% forfeit of the total booking price
Cancellation at any other time: 10% forfeit of the total booking price

Weddings: For any wedding cancellation including an elopement:
Cancellation within 48 hours of booking being made: no charge (deposit refunded)
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price
Cancellation within 30 days of arrival date: 50% forfeit of the total booking price
Cancellation at any other time: 25% forfeit of the total booking price

3rd Party Bookings: For bookings made through a 3rd party, (eg Travel Agent, Booking.com), their cancellation policy will apply.

No shows will be charged the full amount of the booking.
Please note that we highly recommend that you book travel insurance in case of an unexpected cancellation.

If you booked directly with Lakestone Lodge: If a New Zealand lock-down is announced making your travel impossible we will assist with moving your reservation to an alternative date, or cancelling and refunding your deposit. No-shows will be charged as per normal.

Shuttles are available on request either as transportation to/from the lodge, along the Alps2Ocean cycleway, to local attractions and other towns. Airport transfers can also be arranged.

The shuttle prices each way for 1-4 passengers are below:
Lake Tekapo: $150
Mt Cook: $250
Twizel: $75
Christchurch: $1000
Queenstown: $900
Hourly guide/driver/vehicle/fuel/tax/insurance $100/hr inclusive
There is an additional charge to transport bikes depending on how many and what type.

Check in is from 3pm and check out is 11am in the lodge itself.

Lakestone Apartments check in is from 3pm and check out is 10am

Lakestone Lodge is a licensed restaurant and has a comprehensive list of cocktails, wine, beer, spirits and non alcoholic beverages available. During dinner service if you would like to bring a special bottle of wine to the table there is a $15 corkage fee.

All of our Lodge room types have uninterrupted views of Lake Pukaki and Aoraki / Mt Cook, private courtyards and baths under big view windows. All rooms have separate showers.

The Lake View Suite is larger than the Super King room and has a Californian king sized bed. It has windows on two sides of the room, a double vanity in the bathroom and its own fridge and tea and coffee making facilities.

The super king rooms have a shared fridge and tea and coffee making facilities in the lounge (complimentary barista coffee is available at anytime between 8am and 9pm).

Lakestone Lodge is a 5-star boutique, serviced accommodation. All rooms have uninterrupted views of Lake Pukaki and Aoraki / Mt Cook. Breakfast is included in the lodge rate with additional meals also available. Guests have access to all of the facilities of lodge including the media room, complimentary mountain bikes, baking and snack bar and can book massage treatments. Lodge guest rooms will be serviced each day and there will be service staff around to answer questions and cater to any requirements. Lakestone Lodge is for people aged 13 and over.

Lakestone Apartments are for those looking for more independence. It has a self check-in, fully functional kitchen and children of all ages are welcome in the apartments . There are views of the lake and mountains but these are more restricted. There is the option to have catering from the lodge in the apartments and if there is space and everyone is over 13 then apartment guests may dine in the lodge.

Lakestone Lodge is for guests aged 13 and over only.
However children are welcome to stay in the lodge with exclusive bookings or anytime in the Lakestone Apartments.

Yes, you can charge your phone, tablet, camera or use other power consuming devices at any time (please let Mike know if you are going to be using over 1000w for more than 30minutes), although ideally this is done when the sun is shining. We are completely off grid and generate all our power from the sun. At night the power comes from our battery bank, in certain times of heavy use or not much sun one of our back up generators might kick in automatically and power the lodge while simultaneously charging the batteries. This is all seamless and happens in the background and the only thing you may notice is a slight flicker in the LED lights. All our power is 240v and we have standard NZ power sockets located beside all beds and in bathrooms.

Yes, you can charge your electric bike - ideally this is done during the day when the sun is shining. We are completely off grid and generate all our power from the sun. At night the power comes from our battery bank, in certain times of heavy use or not much sun one of our back up diesel generators might kick in automatically to power the lodge and charge the batteries. This is all seamless and happens in the back ground and the only thing you may notice is a slight flicker in the LED lights. For many obvious reasons we try and avoid having to use the generators and any help from the guests is appreciated.

Yes - at certain times through a 240v 10amp power point located near the main entrance to the lodge (you will need to being your own charging cables). We are completely off grid and generate our power from the sun, we normally have excess solar power in the afternoons from 1pm until 5pm on a sunny day. After that you might be sucking out of the Lodge batteries to charge your car battery and we may need to run the generator (which kind of defeats the purpose of an electric car) and there would be a charge for this power.
We recommend you recharge your electric car in Twizel whilst enjoying the local cafe's or Jakes Hardware (trust me - it's worth a look).

We aim to make Lakestone Lodge as welcoming and inclusive as possible for all guests.

All guest rooms and shared areas are on ground level with wide doorways for easier access. We do have one room that is more easily accessible than others and closer to communal facilities. If you would like this room please let our team know when making your booking.

We have a gravel car park with a designated park right by the entrance door for guests with limited mobility, and we’re happy to assist with luggage and check-in.

Our showers are walk-in style, and our accessible room has a bench available for use in the shower.

Service dogs (certified disability assist dogs) are welcome in accordance with New Zealand law.

The lodge is naturally quiet, and we’re happy to support guests with sensory sensitivities or other specific needs — just let us know.

While some outdoor areas include gravel and natural paths, our team is always happy to help with access around the grounds.

If you have any specific access requirements or questions before booking, please do not hesitate to contact us stay@lakestone.co.nz

The closest main airport to Lakestone Lodge is
Queenstown Airport 2.5 hours drive
Christchurch Airport 3.25 hours drive
Dunedin Airport 3.5 hours drive

Timaru airport is 1.45 hours drive but only has flights to and from Wellington.

If you have the option flying into Christchurch and out of Queenstown airport allows you to see a variety of scenery throughout the South Island.

Absolutely. Please notify us prior to arrival and our chef can prepare a menu that caters to any dietary requirements.

The lodge room rate includes accommodation for up to 2 guests and a complimentary cooked and continental breakfast.
The Apartment rate includes accommodation for up to 2 guests.

No we purposefully chose not to install tvs in the guest rooms to give people time to enjoy the scenery outside. We do have a media room for guests to enjoy a full screen tv and surround sound. We have all the Sky channels available as well as chromecast for Netflix, Disney+ etc.
Tablets are also available on request.

The Lakestone Apartments have a smart TV in the lounge with Sky Movies and Sky Sport.