Terms and Conditions

Cancellation Policy

As a small business, any cancellations greatly affect our operations and we ask you to be aware of this if you do need to make a cancellation however we understand the need to be flexible especially in the current climate. 

 

  • Individual room bookings: made directly with Lakestone Lodge, there is no cancellation charge. We can either reschedule your booking to another date at no charge or refund any deposit paid.
  • Exclusive Use Bookings: For any cancellation of bookings for the full lodge within 30 days of arrival, 50% of the booking will be charged.
  • 3rd Party Bookings:  For bookings made through a 3rd party, (eg Travel Agent, Booking.com), their cancellation policy will apply. 
    Covid 19: If you can not make it to Lakestone Lodge due to Covid-19 restrictions we will reschedule at no charge or fully refund any deposit paid.
  • No shows will be charged the full amount of the booking.